Free Download Udemy - Mastering Account Management
Published: 12/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.58 GB | Duration: 3h 20m
Advanced Tools for Effective Client and Portfolio Management
What you'll learn
Understanding Customer Needs
Planning and Organizing
Developing the Account Plan
Relationship Building
Resolving Conflict and Difficult Situations
Cross-Functional Teamwork
Negotiation and Pricing Strategies
Project Management
Controlling Costs
Analyzing and Reporting Performance
Building Customer Loyalty
Leveraging Social Media
Requirements
No prior experience
Description
Unlock the secrets to exceptional account management with Mastering Account Management-a comprehensive course designed to elevate your skills in building and maintaining strong client relationships. This program dives deep into strategies for customer retention, revenue growth, and effective portfolio management, equipping you to drive business success and achieve long-term client satisfaction.What you'll learn
evelop advanced relationship-building techniques to strengthen client loyalty.Implement strategic planning and negotiation skills to maximize account value.Enhance communication and problem-solving abilities for effective client interactions.Master upselling, cross-selling, and customer-centric growth strategies.Utilize data-driven insights to monitor, measure, and improve account performance.This course is ideal for sales professionals, account managers, and business leaders aiming to excel in client management and strategic planning. Whether you're new to account management or looking to refine your expertise, this course offers practical tools and actionable insights to help you thrive.By completing this course, you'll gain the expertise to position yourself as a trusted advisor to your clients and an invaluable asset to your organization. With a focus on actionable strategies and practical applications, this training empowers you to proactively address client needs, anticipate challenges, and drive mutually beneficial outcomes, ensuring sustainable growth and long-term success in your account management career.Let me know if you'd like additional details or modifications!Overview
Section 1: Introduction to Account Management
Lecture 1 Introduction to Account Management
Section 2: Understanding Customer Needs
Lecture 2 Understanding Customer Needs
Section 3: Planning and Organizing
Lecture 3 Planning and Organizing
Section 4: Developing the Account Plan
Lecture 4 Developing the Account Plan
Section 5: Relationship Building
Lecture 5 Relationship Building
Section 6: Resolving Conflict and Difficult Situations
Lecture 6 Resolving Conflict and Difficult Situations
Section 7: Cross-Functional Teamwork
Lecture 7 Cross-Functional Teamwork
Section 8: Negotiation and Pricing Strategies
Lecture 8 Negotiation and Pricing Strategies
Section 9: Leveraging Technology
Lecture 9 Leveraging Technology
Section 10: Project Management
Lecture 10 Project Management
Section 11: Controlling Costs
Lecture 11 Controlling Costs
Section 12: Strategic Thinking
Lecture 12 Strategic Thinking
Section 13: Analyzing and Reporting Performance
Lecture 13 Analyzing and Reporting Performance
Section 14: Leveraging Social Media
Lecture 14 Leveraging Social Media
Section 15: Building Customer Loyalty
Lecture 15 Building Customer Loyalty
Account Manager,Project Manager,Customer Success Manager,Sales Executive,Brand Manager,Anyone with the interest for handling and building relationship with the customers
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