Dealing with Difficult People (HBR Emotional Intelligence)

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Free Download Dealing with Difficult People (HBR Emotional Intelligence) by Harvard Business Review, Tony Schwartz, Mark Gerzon, Holly Weeks, Amy Gallo
English | April 17th, 2018 | ISBN: 1633696081 | 160 pages | True EPUB | 1.41 MB
Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their-and your own-emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?
This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.
Books in this series are based on the work of experts including:
* Daniel Goleman
* Tony Schwartz
* Nick Morgan
* Daniel Gilbert
This collection of articles includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?" by Mark Gerzon; "Taking the Stress Out of Stressful Conversations," by Holly Weeks; "The Secret to Dealing with Difficult People: It's About You," by Tony Schwartz; "How to Deal with a Mean Colleague," by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by Rebecca Knight; "How to Manage Someone Who Thinks Everything Is Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F. R. Kets de Vries.
HOW TO BE HUMAN AT WORK.
The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

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Dealing With Difficult People
Duration: 35m | .MP4 1280x720, 30 fps(r) | AAC, 44100 Hz, 2ch | 354 MB
Genre: eLearning | Language: English​

You can't control other people, you can only control how you respond to them.

What you'll learn
Prevent Problems & Change Yourself
How to Manage Anger
What Causes Difficult Behavior
Reciprocal Relationships

Requirements
Open Mindedness is Required
No Previous Experience Needed
Desire to Learn How to Communicate with Difficult People

Description
Dealing with Difficult People

Difficult people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people's buttons. Either way, they create unnecessary complexity, strife and worst of all stress.

Studies have long shown that stress can have a lasting, negative impact on the brain. Exposure to even a few days of stress compromises the effectiveness of neurons in the hippocampus - an important brain area responsible for reasoning and memory. Weeks of stress cause reversible damage to neuronal dendrites (the small "arms" that brain cells use to communicate with each other), and months of stress can permanently destroy neurons. Stress is a formidable threat to your success - when stress gets out of control, your brain and your performance suffer.

Most sources of stress at work are easy to identify. Difficult people.

We've all been there. Be it work, school or business lunch, we've all found ourselves in situations where we have been forced to interact with difficult people.

When it comes to workplace they do exist at work and the better you become at dealing with them, the happier you'll be at work.

Difficult people may find every opportunity to create problems or they may simply use passive resistance to waylay your best efforts to move your agenda forward.

However, while you cannot control others, you can control and improve yourself by:

Recognising your attitudes and actions Developing coping strategies Managing your anger

I wish you a happy learning and let's get started!

Who this course is for:
Anyone involved in communication at work
Executive Assistants or Sales Reps
Customer Support Agents

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