Servicenow Itsm From 0 To Hero
Published 3/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 964.66 MB | Duration: 3h 14m
Master ITSM processes and ServiceNow with hands-on demos, real-world scenarios, and expert insights - Yokohama Release
What you'll learn
Understand the core ITSM processes such as Incident, Problem, Change, and Release Management
Navigate the ServiceNow platform confidently using real examples and a Personal Developer Instance (PDI)
Apply ITIL concepts in a practical way through hands-on assignments and real-world scenarios
Create and manage ServiceNow records across ITSM modules, including SLAs, knowledge articles, and service requests
Differentiate between Incident, Service Request, and Problem records and know when to use each
Build foundational knowledge that supports future ServiceNow certifications or job readiness
Requirements
No prior ServiceNow or ITSM experience is required - this course is beginner-friendly
Motivation to learn and apply ServiceNow in real-world scenarios
A stable internet connection
A free ServiceNow Developer account (we'll guide you step-by-step to create it)
Description
Looking to sharpen your ITSM skills and get hands-on experience with ServiceNow? This course is your complete guide to mastering IT Service Management processes with practical, real-life use cases.Why take this course?Comprehensive and Practical: You'll learn not just the theory but also how to apply ITSM processes in ServiceNow with detailed walkthroughs demos.Step-by-Step Learning: Every ITSM process is broken down into easy-to-follow sections-definition, key personas, use cases, process diagrams, and hands-on demonstrations.Hands-On Approach: You'll work in a free ServiceNow Personal Developer Instance (PDI) to reinforce what you learn with guided demonstrations.Covers Essential ITSM Processes:Incident ManagementMajor Incident ManagementService Request ManagementProblem ManagementChange ManagementCMDB (Configuration Management Database)Knowledge ManagementRelease ManagementWho is this course for?IT professionals looking to enhance their ITSM knowledge and ServiceNow skills.Beginners eager to break into the world of IT Service Management.Anyone transitioning to ServiceNow or preparing for a job in the ITSM space.Professionals who want to refresh their knowledge and stay ahead of industry trends.What makes this course different?Clear, engaging explanations without unnecessary fluff.Structured learning path designed to keep you engaged and progressing.Practical insights and industry best practices to help you apply what you learn.Direct instructor support through Q&A and private messages.IT Service Management is evolving, and ServiceNow is at the forefront. Whether you're just starting out or looking to solidify your expertise, this course will give you the skills and confidence to work with ITSM processes effectively.Are you ready to take your ITSM knowledge to the next level? Enroll today and start mastering ServiceNow's ITSM processes!
Overview
Section 1: Introduction
Lecture 1 Course Introduction
Lecture 2 Agenda
Lecture 3 Course Goals
Section 2: Course Prerequisites
Lecture 4 ITSM Basics
Lecture 5 ITSM Framework
Lecture 6 What is ServiceNow?
Lecture 7 Getting a Free ServiceNow PDI
Lecture 8 Exploring ServiceNow UIs
Section 3: ITSM Core Processes
Lecture 9 Incident Management Overview
Lecture 10 Handling Incidents (Demo)
Lecture 11 Managing Major Incidents
Lecture 12 Major Incident Handling (Demo)
Lecture 13 Problem Management Overview
Lecture 14 Resolving Problems (Demo)
Lecture 15 Service Request Management Explained
Lecture 16 Handling Service Requests (Demo)
Lecture 17 Change Management Overview
Lecture 18 Managing Changes (Demo)
Lecture 19 CMDB & CSDM Basics
Lecture 20 Working with CMDB & CSDM (Demo)
Lecture 21 Knowledge Management Overview
Lecture 22 Managing Knowledge Articles (Demo)
Lecture 23 Service Level Management Overview
Lecture 24 Managing SLAs (Demo)
Lecture 25 Release Management
Lecture 26 Release Management Demo
Section 4: Summary
Lecture 27 Summary and Closure
Aspiring ServiceNow Administrators and IT professionals new to ITSM,Anyone who wants to understand how ITSM processes work in a real platform,Beginners preparing for their first ServiceNow role or ServiceNow certifications,Students or career changers looking to build practical skills in ServiceNow,System administrators or support agents transitioning into ITSM roles,Business Analysts,Consultants
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