Free Download Mastering Phone Sales
Published 8/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.12 GB | Duration: 2h 42m
Techniques, Strategies, and Best Practices
What you'll learn
The fundamentals of phone sales and how they work.
How to prepare an effective sales pitch.
Essential pre-call preparation steps.
Strategies to handle customer objections and rejections.
Up-selling practices to maximize sales.
Building rapport and trust with customers.
Effective closing techniques to seal the deal.
Follow-up strategies to maintain relationships and encourage repeat business.
Requirements
No Prior Experience Needed: This course is designed for both beginners and those with some experience in sales. Whether you're new to phone sales or looking to refine your skills, you'll find valuable insights and techniques.
Basic Communication Skills: A fundamental ability to communicate clearly and confidently will be beneficial, but we'll also cover ways to improve these skills throughout the course.
Reliable Internet Connection: Ensure you have a stable connection to participate in live sessions and access course materials.
Headset with Microphone: For clear communication during calls and practice sessions.
Access to a Computer or Smartphone: You'll need a device to participate in online classes, take notes, and access software tools.
No Special Software Required: We'll guide you on using free or trial versions of necessary software (e.g., CRM tools, call recording apps) during the course.
Supportive Learning Environment: The course is structured to support learners at all levels, with step-by-step guidance and practical examples.
Hands-On Practice: You'll get plenty of opportunities to practice what you learn, making it easy to grasp concepts even if you're new to phone sales.
Description
Participants will gain a comprehensive understanding of phone sales techniques, including: The fundamentals of phone sales and how they work. How to prepare an effective sales pitch. Essential pre-call preparation steps. Strategies to handle customer objections and rejections. - Up-selling practices to maximize sales. Building rapport and trust with customers. Effective closing techniques to seal the deal. Follow-up strategies to maintain relationships and encourage repeat business.Advantages of These Lectures Compared to Those Available OnlinePersonalized Learning Experience: Tailored content to meet the specific needs and challenges faced by participants. - Direct interaction with the instructor for personalized guidance and feedback.Practical Application: Hands-on practice exercises and role-playing scenarios to reinforce learning. - Real-world examples and case studies to illustrate key concepts.Comprehensive Curriculum: A structured approach covering all essential aspects of phone sales. Detailed exploration of each topic with practical tips and best practices.Expert-Led Training: Insights and strategies from a seasoned sales expert with extensive industry experience. - Access to the instructor's knowledge and expertise through interactive sessions.Focus on Building Relationships: Emphasis on building long-term customer relationships through rapport and trust. - Techniques to enhance customer satisfaction and loyalty.Holistic Approach: Integration of various sales techniques and strategies for a well-rounded skill set. - Focus on both the psychological and practical aspects of phone sales.Ongoing Support: Additional resources and readings to supplement learning. Opportunities for follow-up sessions and continued learning.By the end of this course, participants will be well-equipped with the knowledge and skills needed to excel in phone sales, build strong customer relationships, and achieve their sales targets effectively.
Overview
Section 1: What is Phone Sales and How It Works
Lecture 1 What is Phone Sales and How It Works
Section 2: How to Prepare a Pitch
Lecture 2 How to Prepare a Pitch
Section 3: What You Need to Do Before Making a Call
Lecture 3 What You Need to Do Before Making a Call
Section 4: What to Do if the Customer Says NO
Lecture 4 What to Do if the Customer Says NO
Section 5: Up-Sale Practice
Lecture 5 Up-Sale Practice
Section 6: Building Rapport and Trust
Lecture 6 Building Rapport and Trust
Section 7: Effective Closing Techniques
Lecture 7 Effective Closing Techniques
Section 8: Follow-Up Strategies
Lecture 8 Follow-Up Strategies
Aspiring Sales Professionals: If you're new to sales and want to build a strong foundation in phone sales techniques, this course will give you the skills and confidence you need to start your career on the right foot.,Current Sales Representatives: Those already working in sales who want to refine their phone sales techniques, improve their closing rates, and learn advanced strategies like up-selling and building rapport will find this course highly beneficial.,Entrepreneurs and Small Business Owners: If you're an entrepreneur or small business owner looking to enhance your sales efforts over the phone, this course will equip you with practical strategies to increase your revenue and customer satisfaction.,Customer Service Representatives: Customer service professionals who interact with clients over the phone can use this course to develop sales skills, turning service calls into sales opportunities.,Anyone Interested in Sales: Even if you don't have a background in sales but are interested in learning effective communication and persuasion techniques, this course will provide you with valuable insights and skills applicable in various professional settings.,Beginners seeking to enter the sales industry and need a comprehensive introduction to phone sales.,Intermediate salespeople aiming to boost their performance by learning new techniques and strategies.,Business professionals looking to improve customer relationships and sales results via phone communication.
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