Free Download Mastering Difficult Conversations A Manager'S Guide
Published 7/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 279.83 MB | Duration: 1h 3m
Navigating Challenging Dialogues
What you'll learn
What constitutes a difficult conversation
Tools that will help you in any difficult or uncomfortable conversation
How to prepare for a difficult conversation as a leader
The steps to having a successful conversation
Ensuring a solution is found and setting up accountability
Practical tools through common conversation examples as a leader
Requirements
A device with internet connection
A growth mindset
Description
Uplevel Your ConfidenceGain the confidence to walk into any situation knowing how to handle difficult conversations with ease and the competence to find solutions. This course empowers you to face challenging dialogues with poise, ensuring you can navigate complex interactions effectively.Motivate and InspireTransform challenging conversations into opportunities to inspire and motivate your team. Learn how to turn difficult dialogues into moments of growth and improvement, fostering a positive and productive team environment.Course ObjectivesUpon completing this course, you will
repare for Difficult Conversations: Learn the essential steps to get ready for challenging discussions, ensuring you are well-prepared and composed.Steps to a Successful Conversation: Discover the key actions to take during a conversation to ensure it is productive and positive.Lead with Curiosity: Develop the ability to approach difficult conversations with an open mind, asking questions that uncover underlying issues and promote understanding.Achieve Successful Outcomes: Understand what makes a difficult conversation successful and how to achieve those outcomes consistently.Identify Root Causes: Learn techniques to dig deeper and identify the root causes of issues, enabling you to find effective solutions.Set Up Accountability and Follow-Up: Gain skills to establish accountability and follow-up mechanisms, ensuring that agreements made during conversations are honored and progress is tracked.By the end of this course, you will have the skills and confidence to handle any difficult conversation with ease, turning challenges into opportunities for growth and successOverview
Section 1: Mastering Difficult Conversations
Lecture 1 Preparing for a Difficult Conversation
Lecture 2 How to Have a Difficult Conversation Successfully
Lecture 3 Creating a Successful Outcome
Lecture 4 Common Conversations and Practical Tools
Lecture 5 Final Thoughts
Managers and Leaders,Managers in an organization wanting to become better team leaders,Young employees wanting to learn to skills of leadership to move up in their workplace,Aspiring team leaders wanting to make an impact and gain opportunities,People re-entering the workforce who want to develop new leadership and management skills
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