Master Customer Success And Product Management Collaboration
Published 8/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 272.03 MB | Duration: 1h 10m
Unlock the Power of Collaboration: Drive Customer Success and Product Management through Strategic Alignment 2024
What you'll learn
Learn to build a strong collaboration between CS and PM teams
Learn to incorporate customer feedback into product development
Understand the most important usage data metrics, calculate them and perform analysis
Learn how to align both teams on the product roadmap
Gain practical skills to enhance customer success and product management synergies
Learn how to communicate effectively between the teams
Calculate Net Promoter Score NPS and learn to determine customer satisfaction and loyalty
Become an intelligent customer success manager, business analyst and product manager
Requirements
Your passion for Customer Success (CS) and Product Management (PM)
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