Free Download Hilde Fiva Buzungu, "Language Discordant Social Work in a Multilingual World "
English | ISBN: 1032394595 | 2023 | 150 pages | PDF | 2 MB
Based on ethnographic observations of encounters between social workers and people with whom they do not have a shared language, this book analyzes the impact of language discordance on the quality of professional service provision.
Exploring how street-level bureaucrats navigate the landscape of these discretionary assessments of language discordance, language proficiency, and the need for interpreting, the book focuses on four main themes:
the complexity of social work talk
the issue of participation in language discordant meetings
communicative interaction
the issue of how clarification is requested when needed, and whether professionals and service users are able to reach clarity when something is unclear
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