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U P L O A D E R
Customer Service 2025: Mastering The Modern Experience
Published 1/2025
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 1.59 GB | Duration: 2h 6m
Created by a Professional Trainer, this course equips you with the skills and strategies to deliver exceptional service
What you'll learn
Customer Service Management Level
How to Solve issues
How to speak globally to other cultures
Active listening
Mentoring
Problem Solving
The importance of communication
High Customer service skills
Customer service statistics
The importance of communication at work
AI in customer customer
Requirements
No requirements are needed, this course to help students identify the needs to move to management level
Description
Customer Care 2025: Mastering the Modern Service Experience is an essential course for anyone looking to enhance their customer service skills, whether you're new to the field or seeking to refresh and improve your existing expertise. In today's fast-paced, ever-evolving business environment, customer expectations are higher than ever, and this course provides you with the tools and strategies needed to exceed those expectations.Throughout this course, you'll learn how to truly understand customer needs, communicate effectively, and build strong relationships. You'll gain critical insights into the importance of active listening, empathy, and problem-solving-key skills to help you address customer concerns quickly and professionally, transforming challenges into opportunities for positive engagement.The course delves into High-Context vs. Low-Context Communication, which helps you adjust your approach depending on the cultural context of your customer. This will allow you to connect better with people from various backgrounds, whether they prefer indirect communication or direct communication. In addition, we place a strong focus on Global Communication, preparing you to interact with customers from around the world. You'll learn how to navigate cultural differences with respect and clarity, ensuring effective communication across borders.By the end of this course, you'll be well-prepared to handle any customer service situation, no matter how complex or diverse. You'll have the confidence to create memorable experiences that not only resolve problems but also drive customer loyalty and boost business success. With the right combination of skills, empathy, and cultural awareness, you will be fully equipped to meet the needs of modern customers and thrive in the customer care industry in 2025 and beyond.
This course is designed for beginner and mid-level customer service representatives looking to enhance their communication, problem-solving, and conflict resolution skills, as well as effectively integrate AI tools and manage customer interactions across various platforms. This course is audio controlled with voice to slow or speed the contents, ideal for English learning, as well as native employeesce
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